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Citizen Is Suspending Sales of Its New Wear OS Smartwatch

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Citizen is briefly suspending gross sales of its second-generation CZ Smart smartwatch, which it first introduced at CES 2023 and subsequently launched on Could 1. Regardless of being in the marketplace for almost three months, Citizen says that it has “just lately recognized a technical problem that’s negatively affecting the consumer expertise” of the smartwatch. 

The corporate’s assertion, in an e mail, comes a couple of weeks after the watchmaker despatched out take a look at models to product reviewers, together with myself. I’ve had a lackluster expertise with the Gen-2 CZ Smart and have been cataloging the bugs I’ve run into. I shared my suggestions with Citizen earlier this week. The problems embody a laggy interface, poor battery life, inaccurate coronary heart fee information, inaccurate sleep monitoring, the watch freezing on particular screens, and Citizen’s proprietary YouQ options not working. The smartwatch begins at $350. 

I am not alone. YouTube tech reviewer Michael Fisher (higher known as MrMobile) has skilled lots of the identical bugs as I’ve and even launched me to new ones, just like the Pilot watch face that merely can not inform the proper time. Scroll by way of Citizen’s CZ Smart product page and prospects aren’t completely satisfied both. There are numerous complaints about poor battery life and laggy software program, and a few of these critiques had been posted two or three months in the past.

Citizen says it is within the strategy of getting in contact with prospects who’ve purchased the watch to work out an answer. “We’re investigating the problem, recalling overview fashions, and can be briefly suspending gross sales on touchscreen fashions whereas we pinpoint the supply of the problem and one of the best path to an answer for our prospects and companions,” a Citizen spokesperson stated in an e mail. The short-term suspension of gross sales will take every week if no more to iron out. 

The Gen-2 CZ Sensible is a successor to the unique CZ Sensible from 2020, and it runs Google’s Put on OS 3 smartwatch platform. It is presupposed to carry out identical to another smartwatch—you possibly can verify and reply to notifications, management music playback, and management your sensible dwelling gadgets—however Citizen overestimated a customized app it constructed for the watch referred to as CZ Sensible YouQ.

YouQ stems from a partnership with IBM Watson and NASA researchers. After sporting the look ahead to a time frame, it is presupposed to be taught your bodily and cognitive vitality ranges. Ultimately, it assigns you a Energy Rating on daily basis and might counsel “Energy Fixes” to alter the trajectory of your vitality ranges so you possibly can really feel extra wired than drained. These fixes could be so simple as having a cup of espresso or a bit of extra intense like lifting weights for half-hour. 

This idea is not new as firms like Fitbit and Garmin have lengthy had instruments like Every day Readiness Scores and Physique Battery that can be utilized to gauge how prepared you’re for bodily exercise, although Citizen’s strategy is extra targeted on enhancing alertness and productiveness all through the day, not only for train.

The {hardware} within the CZ Sensible is not the most recent—it is powered by Qualcomm’s Snapdragon 4100+ processor, whereas newer Put on OS smartwatches just like the TicWatch Professional 5 make the most of Qualcomm’s newer Snapdragon W5+ chipset, which is quicker and extra battery environment friendly. Nonetheless, there have been Put on OS smartwatches with the identical chipset because the CZ Sensible with none of the identical flaws. 

Citizen didn’t share a timeline on how lengthy it expects to pause gross sales, however given the breadth of issues, it could be a while. 


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